We offer shipping via:

  • US Postal Service (domestic only)
  • UPS (domestic only)
  • DHL (international)

Where is My Order?

If you visit your home page you’ll see a list of all your orders. For ebook orders you’ll see the time that it was last generated (or not yet if the Gerbils haven’t gotten around to generating yet). For paper book orders, you’ll be able to see the date and time we shipped it. How long it takes to reach you depends on where you are located & the shipping options chosen.

Shipping Options within the United States

We deliver within the United States using US Post Office, UPS Ground or UPS Two-Day. We ship from PA, so the estimated delivery dates/times are from there.

International

We use DHL for all international shipments. Shipment take 3-5 days for most countries, 7-10 days for Asia and Pacific areas.

Our experience is that this is generally accurate, but some countries seem to hold incoming packages for customs and security inspection longer than others.

How do I track my package?

We now provide tracking numbers!

Within the U.S., you can track your package using USPS or UPS. We have provided the link. Oddly, if you have a long string of numbers that do not show up on USPS, try tracking it using UPS. www.ups.com

Packages shipped via UPS Mail Innovations provide what look like USPS tracking numbers but they only work on UPS tracking. Go figure.

Outside of the U.S., you can track your package via DHL Tracking.

What if my order is too big?

If your order weighs more than we can ship, or has a total spine thickness to large for us to ship, you might want to split it into multiple orders for shipping.

For large orders, contact us: you may qualify for discounts.

What about taxes and other fees?

Within the United States, we collect the appropriate sales tax if you purchase from either North Carolina or Texas. For international sales, we pay the shipping and include an appropriate customs declaration, but the buyer is responsible for paying any duty, value-added taxes, import fees, or other taxes imposed by your local country.

What about customs and import licenses?

Some countries require import licenses or other paperwork for certain merchandise. We’ll provide duplicate invoices attached to international packages to assist with customs, but any other paperwork required by your country is your responsibility.

I noticed the shipping amount paid is more than the postage on the package I receive. Why?

The shipping amount includes the postage, plus the cost of the materials and services used to ship the goods. We work hard to keep the costs down, so we hope we’re giving you the best deal possible when sending your purchases to you. We don’t make any profit from shipping, we are just passing our costs along.

<< Working with our eBooks | The ebook Experience >>