We’re here to help. Whether you need help with an order, to check the status of a book, and to tell us how terribly wonderful we are, we always love to hear from you. We try to get back to you within a few business hours, but life sometimes intervenes. So, as well as the contact options below, you might want to look at some other resources, too.

• Start here: our list of Frequently Asked Questions contains the most commonly asked questions with answers

• If you want to regenerate a PDF or ebook, check on the shipping date of an order, download a book’s code, or check on errata, visit your home page.

• If you need to activate your account, first try to resend the activation email and check your spam. If you don’t get the resent activation email, please e-mail us at support@pragprog.com with your request and we’ll send you the email from a human so it has a better chance of making it past filters. We’ll also confirm your email address in case there is a typo. Note: Yahoo seems to filter out automatically generated activation emails, so if you have a yahoo email, contact us immediately and we’ll send one from a human (during EST business hours).

• If you are missing orders on your account, please e-mail us at support@pragprog.com with your various names and/or email addresses used (order numbers are always appreciated) and we’ll add them to your account.

• If you see a charge on your credit card and yet the order didn’t complete because the transaction was declined, see this FAQ entry

• For volume discounts and site licensing for ebooks, please see here

• For reviewer information, desk copies, user groups and conference sponsorship, please visit the reviewers page.

• Take a look at our Resources page too.

Otherwise, please e-mail us at support@pragprog.com with your request.

Cheers

Dave and Andy